Frequently Asked Questions

Q1

How long will the product take to be delivered?

In-stock products will take about 3–7 working days,
actual delivery time depends on the destination.

Q2

Which areas are available for delivery?

Currently delivering to:
Taiwan｜Hong Kong｜Macau｜Singapore

For other areas, please contact customer service.

Q3

How should the product be stored?

Please refrigerate or freeze the product immediately upon receipt according to the product label.

Q4

What should I do if there is a problem with the product upon receipt?

Please contact customer service within 24 hours
and provide photos,
and we will assist you as soon as possible.

Q5

What payment methods are available?

Supports credit cards,
bank transfers, and other payment methods provided by the website.