Terms of Service

TERMS & CONDITIONS

Welcome to the official website of DURIAN BIRD NEST. By browsing this website, registering as a member, or completing an order, you indicate that you have read, understood, and agree to comply with the following terms of service.

I. Service Content

This website provides information browsing, membership services, online ordering, and after-sales services for durian, bird's nest, and related products. We reserve the right to adjust products, prices, promotions, and website content at any time.

II. Order Confirmation

After the order is placed, it does not mean that the transaction has been established. The order is officially established only after payment is completed and a confirmation notice from our company is received. In case of product shortages, abnormal prices, or other force majeure factors, our company reserves the right to cancel or adjust the order.

III. Payment and Delivery

Goods will be shipped after payment is completed according to the payment method selected in the order. Delivery time will vary depending on the logistics company, destination, and actual delivery conditions.

IV. Return and Exchange Policy

Fresh and frozen foods are not eligible for return or exchange due to considerations of shelf life and food safety, except in cases of product defects, delivery errors, or damage caused during shipping. For more details, please refer to the refund policy page.

V. Intellectual Property Rights

All text, images, trademarks, designs, audio-visual content, and other materials on this website are owned by DURIAN BIRD NEST or its legitimate licensors. Without written consent, no part of this content may be reproduced, modified, distributed, or used for commercial purposes in any form.

VI. Limitations of Liability

For losses caused by network interruptions, system maintenance, third-party service anomalies, force majeure, or other factors beyond the control of the company, the company will make every effort to assist in handling the situation but will not be liable for any indirect damages arising therefrom.

VII. Amendments to the Clauses

The Company reserves the right to revise these Terms of Service at any time. Revised versions will be posted on this website and will take effect immediately upon posting without further individual notice.

8. Contact Us

If you have any questions about these terms of service, please feel free to contact the DURIAN BIRD NEST customer service team through the website's customer service or contact us page. We are dedicated to serving you.